In her latest insight, Housing Landlord and Tenant Specialist Zoe Turner shares the story of what should have been a simple, lawful rent increase that turned into a two-year legal battle, draining public funds, testing the limits of housing law, and ultimately driving a good landlord out of the private rental sector entirely. This is a real case she dealt with in England, illustrating how far the current system has strayed from balance and common sense. The Landlord’s Attempt at Fairness Zoe’s client, a long-standing private landlord in England, hadn’t increased rent for several years. With costs rising and market rents shifting, she issued a reasonable and entirely lawful rent increase notice. This wasn’t an aggressive change; it was a small step to reflect current market conditions. Instead of engaging in discussion or negotiating, the tenant refused to pay the new rate, fell into arrears, and consequently was served a Section 8 notice under the Housing Act 1988 , initiating the legal process for repossession. What should have been a simple and reasonable step soon turned into a complex, emotionally draining legal battle and one that would test the limits of the current system. A Misused Disrepair Defence The tenant responded by raising a defence under the Homes (Fitness for Human Habitation) Act 2018 , alleging that the property was unfit due to mice, dampness and mould. However, this was the first time these issues had ever been mentioned. The tenant had not submitted complaints or requested maintenance before this point. On the contrary, the landlord’s multiple attempts to investigate were obstructed. Entry was denied to pest control professionals on several occasions. Eventually, when access was permitted, assessments found that the problems were caused by the tenant’s lifestyle, such as drying clothes indoors without ventilation, poor hygiene, food waste left around the flat, and blocked extractor fans. Environmental Health and the Improvement Notice Despite the landlord's ongoing efforts to resolve concerns, the tenant contacted Environmental Health. They issued an Environmental Health Improvement Notice , citing a damp corner in the basement and a mouse issue. Again, both the root of these issues are attributed to the tenant’s behaviour. Environmental Health did not investigate the origin of the problems or the tenant’s contribution to them. Nor did they consider the repeated obstruction of the landlord’s attempts to gain access for expert evaluation. This had serious consequences. Even though the eviction proceedings were brought under Section 8 rather than Section 21 , the Improvement Notice could still be used to support the tenant’s disrepair claim. Under the Homes (Fitness for Human Habitation) Act 2018 , rent is not lawfully due during any period the property is considered unfit. In this case, the tenant sought to have all rent arrears dismissed, despite never having previously reported the issues and having contributed substantially to the very conditions they cited. This misuse of the disrepair defence threatens the integrity of Ground 8 proceedings . Even where there is clear evidence of obstruction and tenant-caused issues, such claims can delay justice, drain public resources through legal aid and impose an unsustainable burden on responsible landlords striving to uphold their obligations. Legal Aid Misuse and Deliberate Delay Tactics The tenant’s legal team made additional allegations, such as the deposit not being protected and prescribed information not being served, seeking compensation of up to six times the original amount, despite clear evidence that all legal steps had been followed. These claims added further delay and complexity. What made this case especially galling was the tenant’s access to Legal Aid, which funded the tenant’s defence even though the case lacked merit. Public funds were used to support repeated, baseless applications and counterclaims, many of which were filed purely to prolong proceedings. This isn’t an isolated example. Many landlords now find themselves up against legally aided opponents, despite facing fabricated or exaggerated claims. It’s a pattern that’s growing and one that requires urgent reform. The Broken Court System The entire court process took nearly two years. Why? Because of meritless counterclaims, a sluggish court system, and systemic flaws in how possession proceedings are handled. Cases like this often take more than six months just to be listed. Eventually, her client won. She proved that she had met her legal obligations and had acted in good faith. But the victory came at a steep price. Emotionally exhausted and financially drained, the Landlord made the difficult decision to sell the property. Another responsible landlord lost to the system, not because she broke the law, but because the law no longer works for her. What This Case Tells Us About the State of Housing Law This wasn’t just about rent arrears. This was a battle over fairness, accountability and access to justice. Several key issues emerged: 1. Disrepair Defence Can Be Abused: The disrepair defence, which is intended to protect tenants from negligent landlords, is now being weaponised. In cases like this, where the tenant contributes to the problem, the law still leans in their favour. 2. Legal Aid Needs Proper Gatekeeping: We strongly support Legal Aid when used correctly. But the lack of oversight means many cases with no prospect of success are still fully funded, wasting valuable public resources. 3. The Courts Can’t Cope with Current Demand The civil courts are already struggling. And yet, the Renters Rights Bill proposes to remove Section 21 entirely, and introduce greater tenant protections, whilst adding regulatory complexity. These reforms might be justifiable if the judicial system were equipped to handle them, but it isn’t. Why This Matters to You If you’re a landlord , this case is a warning. Even when you follow the law, you can face prolonged legal challenges, reputational damage, and huge financial strain. If you’re a tenant , it’s a reminder that housing rights exist for a reason, but they should be used responsibly. Exploiting the law undermines its integrity and ultimately harms the wider rental market. If you're a policymaker , it’s time to listen. This isn’t about choosing sides, but it’s about designing a system that works. Specialist Advice for Landlords and Tenants from Woodstock Legal Services Whether you’re facing a Section 8 notice , a disrepair defence , or trying to understand your obligations under the Homes (Fitness for Human Habitation) Act 2018 , we’re here to help. Our experienced team can guide you through: Possession proceedings under the Housing Act 1988 Responding to an Environmental Health Improvement Notice Defending or pursuing disrepair claims Navigating proposed reforms under the Renters Rights Bill

In his latest insight, Richard Hiron discusses how to effectively manage Workplace Exit Strategies. Whether you're dealing with an underperforming team member or facing a dispute, understanding when to use a protected conversation versus a without-prejudice discussion can save your business time, money, and potential legal issues. This guide aims to help UK employers and managers better understand the Employee Exit Process with confidence and care. Why Getting Exit Negotiations Right Matters There is a famous quote often attributed to author C.S. Lewis, brought together from themes in his work. It goes like this: “You can’t go back and change the beginning, but you can start where you are and change the ending”. It’s an interesting idea, but in the realm of employment law and employment processes, it can take time and money to achieve, and much more so than simply ensuring that the beginning is correct from the get-go. At Woodstock Legal Services, we regularly support businesses that have attempted to hold an exit conversation without fully understanding the legal framework. When misused, these conversations can lose legal protection and later become part of the evidence reviewed by an employment tribunal. This is why it is important to understand whether a protected conversation or a without-prejudice conversation is appropriate, and when you can minimise risk and manage employee departures legally, respectfully, and efficiently. What Is a Protected Conversation – And When Can You Use One? A protected conversation, under Section 111A of the Employment Rights Act 1996 , allows employers to have off-the-record discussions with an employee about ending their employment, but it only applies in specific circumstances. Protected Conversations Only Shield Against Unfair Dismissal Claims At the time of writing, employees in the UK need two full years of continuous service to claim unfair dismissal. This may change in 2026 when the government proposes to make unfair dismissal a day-one right under the proposed Employment Rights Bill . A protected conversation can only be used when an unfair dismissal is the only potential claim. If the employee could suggest that there was discrimination, whistleblowing, unlawful deduction of wages, breach of contract, or automatically unfair dismissal, then the conversation would not be protected and could be disclosed in court or a tribunal. Use Protected Conversations Carefully Some situations where a protected conversation may be appropriate include: • Performance management processes • Redundancy discussions • Conduct or capability issues • Certain “some other substantial reason” dismissals However, the strength of a protected conversation should never be assumed. Employers are often surprised to learn that protection fails if any part of the conversation falls outside of the strict scope. This is why you should always seek professional legal advice before relying on this route. When to Use a Without Prejudice Conversation Instead If a dispute has already arisen, or if one seems likely, you may need to hold a without prejudice conversation instead. This type of conversation allows parties to explore settlement without fear that the discussion will be used as evidence in legal proceedings. What Counts as a Dispute? This can be a grey area. A grievance or disciplinary action on its own might not count. However, if the issue is serious enough that either party is contemplating legal action, then it may constitute a dispute. For example: • A disciplinary process that could end an employee’s career • Ongoing issues that might lead to a claim of constructive dismissal • Raised grievances involving potential discrimination or harassment When a genuine dispute exists, a without prejudice discussion can give employers broader legal protection across multiple potential claims, not just unfair dismissal. Why You Should Never Mix Up the Two It’s tempting to try and combine both protections, but this is a legal trap. Phrases like “This is a without prejudice, protected conversation under Section 111A,” create more confusion than clarity. Using both labels simultaneously doesn’t double your protection; it could cancel both out, leaving you fully exposed in a tribunal. Instead, conduct a careful analysis of your situation to determine which option applies. If you’re unsure, please feel free to give Woodstock Legal Services a call or email . Avoiding the Cost of Getting It Wrong A poorly handled employee exit process can come back to haunt you. Not only could you face legal claims, but even a signed settlement agreement can be challenged if it's later revealed that the conversation wasn't protected. In some cases, mismanagement can lead to reputational damage, especially if tribunal decisions, often published online, name your business. Taking a few extra steps at the beginning can ensure you have the correct approach to Workplace Exit Negotiations, helping to protect your brand, finances, and peace of mind. Final Thoughts – Take Control of the Ending Ending the employment relationship doesn't have to be messy. With the right structure, support, and language, exit negotiations can be managed respectfully and effectively for everyone involved. Whether you're considering a settlement agreement, planning to hold a protected conversation, or investigating a workplace dispute, remember that the best results come from getting it right from the start. Specialist Advice for Employers from Woodstock Legal Services Workplace exit strategies are often emotionally charged, but with the right legal support, they don’t have to be risky. Woodstock’s consultant, Richard Hiron, has a lot of experience helping UK employers manage exits the right way. Whether you need help preparing for a protected conversation, evaluating the risks of a without prejudice discussion, or drafting a settlement agreement, Woodstock is here to support you.

The legal profession has never been an easy road for women. It’s been a world of glass ceilings, closed doors, and outdated structures. At Woodstock, we don’t sit around as “that’s the way things have always been”, we’re looking to challenge the traditional law firm model. This International Women’s Day 2025 , we’re embracing the theme "Accelerate Action" by celebrating the women in our firm doing exactly that: reshaping the legal industry, breaking down barriers, and proving that flexibility can coincide with legal excellence. Women Leading the Way at Woodstock Law has traditionally been a man’s game. But here, women are leading from the front, balancing expertise, leadership, and life in a way that challenges the industry's outdated norms. Carly Jermyn, our CEO , runs a thriving law firm while raising three boys. She knows firsthand that leadership and family life aren’t mutually exclusive. Natasha Boyland, our Head of Risk & Operations , keeps our firm at the peak of governance and compliance. Anna Hughes, our Head of Landlord & Tenant , leads an award-winning team, mentors the next generation, and pioneers a fresh approach to law. At every level of Woodstock, women are leading with strength, innovation, and impact, proving that talent, not tradition, should define success in law. Flexibility That Works for Everyone At the current rate of progress, full gender parity is still five generations away. That’s 2158 – long after any of us will see it. By prioritising flexibility and choice, we’re dismantling the rigid structures that hold women back. Our model works for: Working parents balancing careers with family life. Professionals who want control over their time without sacrificing ambition. Those easing into retirement, choosing to scale back without being forced out. But flexibility isn’t just for women. Yes, we have many women in leadership and consultancy roles at Woodstock, and, naturally, this model has been a game-changer for working mothers. Our model provides the flexibility to balance careers with family life. But what about working fathers? We’ve seen more and more men take the leap into consultancy because it allows them to support their partners’ careers too. In many industries, women’s progress has been stalled by the expectation that they will carry the heavier load at home. When men embrace flexible working, it redistributes the balance, making it possible for more women to step into leadership, grow their businesses, or return to careers they love. At Woodstock, we’re seeing this shift firsthand. Men chose consultancy to share responsibilities at home, be more present with their children, or give their partners the space to focus on their careers. It’s a shift that benefits both men and women – ultimately, the entire legal industry. An equal legal profession is built on opportunity, balance, and the freedom to succeed without compromise. When careers are shaped around real lives, rather than outdated expectations, everyone benefits. We’re more likely to achieve gender equality when we all take action – it’s not a battle for women to fight alone. What’s Next? We Keep Moving Forward The legal industry is changing. But not fast enough. This IWD 2025, we reaffirm our commitment to: Backing women at every stage of their careers – mentoring, supporting, and bringing more of them into leadership. Keeping flexibility at the heart of what we do, so legal careers work for real lives, not outdated expectations. Encouraging more men to step up as active participants in a fairer system. That means embracing flexibility, sharing responsibilities at home, and supporting the women they work alongside. To the incredible women at Woodstock, in law, and beyond, and those supporting, and pushing for change alongside them - Happy International Women’s Day.

Property fraud is a growing concern for homeowners. Fraudsters constantly find new ways to steal property ownership, commit mortgage fraud, or sell property without the rightful owner’s knowledge. If you own a residential property – whether you live in it or rent it out – it’s important to take practical steps to protect yourself. In his latest insight, Arvinder Samra , Consultant Solicitor at Woodstock Legal Services, explains the risk of property fraud and how to safeguard your home or investment property. What Is Property Fraud and Who Is Most at Risk? Property fraud happens when criminals take control of a property by stealing an owner’s identity or forging legal documents. Once they gain access, they may attempt to: Sell the property without the owner’s consent Take out a mortgage or loan against the property Transfer ownership to another name Some properties are at higher risk of fraud, including: Homes that are empty or rented out Mortgage-free properties Properties owned by elderly or vulnerable individuals Unregistered properties Taking the right precautions can help you prevent fraud before it happens. Register for the Land Registry Property Alert Service One of the simplest and most effective ways to protect your property is by signing up for the Land Registry Property Alert Service . This free service notifies you whenever an application is made to change the title of your property, allowing you to spot fraudulent activity early. Why This Matters If someone attempts to change ownership or take out a mortgage on your property without your consent, you will receive an alert. This early warning system gives you the chance to stop fraud before any damage is done. Who Should Register? Every property owner should sign up, especially: Landlords with rental properties Homeowners with mortgage-free properties Anyone who owns multiple properties or does not live at their registered address For those with elderly or vulnerable family members, it’s also worth assisting them with registration to keep their homes protected. How to Register You can register up to 10 properties for free through the GOV.UK Land Registry Property Alert Service . Keep Your Address Updated with the Land Registry The Land Registry uses the address on file to contact property owners, mortgage lenders, and other registered parties. If your details are outdated, you could miss important fraud warnings. Why This Matters If you move house and forget to update your details, the Land Registry may send important notices to an old address, leaving you unaware of fraudulent activity until it’s too late. How to Update Your Details You can provide up to three addresses for official contact purposes, including: A UK or overseas postal address A DX (Document Exchange) address An email address This is particularly important for landlords and second-home owners who do not reside on their property. Keeping your contact details up to date ensures you receive legal notifications promptly. Verify All Communications to Avoid Fraudulent Emails Fraudsters frequently target property transactions , using email scams and phishing techniques to deceive homeowners and investors into transferring money to the wrong account. Common Warning Signs You receive an unexpected request to transfer funds. The sender’s email looks similar to a trusted contact but has minor differences. The bank details provided do not match those previously supplied by your solicitor. How to Stay Safe Always verify bank details over the phone with your solicitor before making payments. Do not click on links or open attachments from unfamiliar emails. Be extra cautious if you are in the process of buying or selling a property. If you receive an email with new payment instructions, call your solicitor to confirm before making any transactions. Place a Restriction on Your Property Title For an extra layer of protection, you can place a restriction on your property title. This ensures that no one can sell or mortgage your property without a solicitor or conveyancer verifying your identity. Who Should Consider This? A restriction is beneficial for: Property owners who do not live at the property Owners of mortgage-free homes Anyone looking for additional legal safeguards How to Apply You can submit a restriction application through HM Land Registry (Form RX1) . This step can significantly reduce the risk of fraudulent property transactions and prevent criminals from taking out a mortgage in your name. Protect Your Home and Investments with Expert Legal Advice Property fraud is a growing concern, but taking the right precautions can help secure your property and prevent criminals from gaining access. At Woodstock Legal Services, we provide expert guidance on residential property law, ensuring that homeowners and landlords have the protection they need.  If you’re concerned about property fraud, need help updating your Land Registry details, or want to apply for a title restriction, our team can assist you. For tailored legal advice, contact Arvinder Samra by emailing a.samra@woodstocklegalservices.co.uk or complete the form below.

For years, family court hearings have been private, with rules preventing journalists from reporting on what happens inside. But since 27th January 2025, that has changed. Accredited journalists and legal bloggers can now report on certain family court cases involving children , provided they follow strict rules under a Transparency Order . So, what does that mean for families going through the courts? Karen Layland , Solicitor at Woodstock Legal Services, explains how this change works, what’s allowed, and what to watch out for. What is a Transparency Order? A Transparency Order allows journalists and legal bloggers to: Attend family court hearings Speak to families involved in a case Request and quote from court documents Report on what they see and hear in court But there’s a key condition: families must remain anonymous. That means no names, school details, employer details, photos, or anything else that could identify them. Before this change, journalists could sit in on hearings but had no right to report on what was said. The aim now is to help people understand how the family courts work while still protecting the people at the heart of these cases. Can You Speak to a Journalist About Your Case? The short answer? Yes, but only under strict conditions. You are not obliged to speak to a journalist. If you do, it must be with someone who has already attended a hearing in your case. You cannot share any documents unless a Judge has given permission. While journalists now have more freedom to report, parties involved in a case cannot. That means you must not post details of your case on social media, even if a journalist has already written about it. Breaching this rule could have serious legal consequences. How Does This Work in Practice? Will Journalists Be Allowed to Report on Every Case? Journalists and legal bloggers must first apply for a Transparency Order, which will outline: What they can and cannot share Any restrictions imposed by the court Steps required to protect anonymity In most cases, these orders will be granted unless there is a strong reason not to allow reporting. If a party objects, the Judge can: Prevent reporting altogether Impose stricter restrictions Allow reporting to continue under the original order The courts have made it clear that denying a Transparency Order will be rare. How Will Privacy Be Protected? While this is a major step towards transparency, it does not mean families lose their right to privacy. The following protections remain in place: No names of the people involved can be published. No identifying details—such as schools, employers, or locations—can be reported. In cases involving sexual abuse, details of the abuse cannot be shared. These rules are designed to reassure families that their most personal and difficult moments won’t be exposed while still giving the public a clearer picture of how the family courts operate. What About Financial Cases in Family Court? For now, these changes apply only to cases involving children. Financial cases, such as divorce settlements and financial disputes, are still under review. Further updates are expected in due course. What If You Are Worried About This Change? Understandably, families going through the courts may feel uneasy about journalists being allowed to report on their cases. Family law is already emotional and stressful, and the thought of details being made public could add to that pressure. However there are still strong safeguards in place to protect privacy, and the court can prevent reporting in exceptional circumstances. If you’re unsure how this change might affect you, it’s always worth seeking advice from a specialist family solicitor . Specialist Advice from Woodstock Legal ServicesIf you are involved in a family court case and have concerns about Transparency Orders, we can help.

Making important legal decisions can be overwhelming, especially in emotionally charged family law matters. But what happens if you are concerned that your former partner, spouse, or family member lacks the capacity to make these decisions? In her latest insights, Karen Layland, Solicitor at Woodstock Legal Services, explains how mental capacity is assessed in family cases and what support is available to ensure fair legal proceedings. What Is Mental Capacity in Family Law? Under the Mental Capacity Act 2005 , everyone is assumed to have the capacity to make decisions unless proven otherwise. However, mental capacity is not a fixed state – it depends on the specific decision being made and the timing of that decision. For example, someone might have the capacity to agree to a marriage but not understand the financial implications of divorce. A person is considered to lack capacity if they are unable to: Understand relevant information about the decision. Retain that information long enough to make a decision. Weigh up the information as part of the decision-making process. Communicate their decision in any form (verbally, in writing, or using non-verbal communication). It's important to note that making a poor or unwise decision does not mean someone lacks capacity. When Is Capacity Important in Family Law Cases? Mental capacity can impact various aspects of family law proceedings , including: Capacity to Marry or Enter a Civil Partnership The legal threshold for the capacity to marry is relatively low. A person needs to understand the basic nature of marriage and its obligations, but they do not need to comprehend the full legal or financial consequences of marriage or divorce. If a person lacks capacity at the time of marriage, the union may be voidable in court. Capacity to Enter a Prenuptial, Postnuptial, or Separation Agreement Signing legally binding agreements like prenuptial or postnuptial contracts requires a higher level of capacity than marriage itself. If a person does not have the capacity to understand the agreement when signing, a court may choose not to enforce its terms. Capacity to Litigate (Participate in Legal Proceedings) If an individual lacks the capacity to engage in legal proceedings, a litigation friend (such as a trusted relative or professional) may be appointed to act on their behalf. This is particularly relevant in divorce and financial disputes where one party may struggle to understand legal processes or provide instructions to their solicitor. How Can You Support a Family Member with Capacity Concerns? If you are worried about a loved one’s ability to make decisions during family proceedings, consider the following steps: Seek Medical Advice – A GP or specialist can assess whether they may lack the capacity for certain decisions. Consider Therapeutic Support – Counselling or therapy may help them manage stress and process their situation more effectively. Obtain Legal Advice – Speaking to experienced family solicitors ensures they understand their legal rights and options. Accompany Them to Meetings – Emotional support can make a huge difference, especially in difficult discussions about separation or finances. At Woodstock Legal Services , we offer a free initial interview to discuss concerns and explore the best course of action for your family’s unique situation. What Happens If Capacity Is in Question? If capacity is disputed in a family case, the court may request a formal capacity assessment from a medical professional. This assessment will determine whether the individual can proceed with legal matters independently or if additional support is required. In some cases, the Court of Protection may become involved in deciding whether an individual has the capacity to make specific life-changing decisions. However, the family court itself deals with most issues related to marriage, divorce, and financial settlements. Specialist Advice from Woodstock Legal Services If you have concerns about mental capacity in a family law matter—whether for yourself, a former partner, or a loved one—getting the right legal support can provide clarity and reassurance.

Woodstock Legal Services is proud to announce its shortlisting for the Business Growth Award at the Modern Law Awards 2025 . This recognition celebrates not only our remarkable achievements over the past year but also our commitment to redefining what a modern law firm can be. A Fresh Approach to Law Founded with a mission to do things differently, Woodstock Legal Services has grown from a vision shared around a kitchen table into a thriving law firm. At the heart of our success is “a fresh approach to law” – delivering tailored, actionable legal advice in plain English, without jargon. Transformational Growth Over the Last Year The past 12 months have been nothing short of transformational. During this time, we’ve experienced: A significant increase in new matters opened. A substantial rise in revenue. Remarkable growth in our team size. This growth is not just about numbers. It reflects our focus on excelling rather than simply expanding, remaining true to our values, and ensuring every client benefits from our personal, human approach. The Success of Our Innovative Consultancy Model Our innovative consultancy model has been a key driver of success. Woodstock Legal Services provides a home for high-quality lawyers, enabling them to deliver exceptional client service without the constraints of a traditional law firm structure. By creating a supportive, flexible environment, we allow our team the time and space to deliver expert advice and build strong client relationships. Industry-Leading Expertise The landlord and tenant team, led by Anna Hughes, has been a standout success. Recognised as leaders in the field, the team has secured large-scale contracts and won the Best Landlord Legal Services Provider award at the National LIS Awards for the third consecutive year. Beyond this, we’ve strengthened our expertise in employment law , family law , dispute resolution , commercial and contract law , and private client services while continuing to lead in residential and commercial property . Committed to Our Community This shortlisting recognises not just the progress we’ve made but the way we’ve achieved it. Our thoughtful, deliberate growth strategy is built on providing exceptional client service, creating a supportive team environment, and giving back to the communities we serve. From raising funds for YMCA Bournemouth’s Big Sleep to hosting local events like the Canford Cliffs Halloween Trick or Treat, we’ve made a positive impact both in and beyond the legal sector. A Note from Our CEO Carly Jermyn , CEO of Woodstock Legal Services, shared her thoughts on the recognition: "This shortlisting is a milestone for Woodstock Legal Services. It reflects the hard work of our team and the trust our clients place in us. Our consultancy model allows us to provide top-notch services while creating a home for talented lawyers. We’re proud to lead the way in redefining what a law firm can be.” Celebrating Innovation in the Legal Sector The Modern Law Awards celebrate the pioneers shaping the future of the legal sector. This shortlisting reinforces Woodstock Legal Services’ position as a firm committed to responsible, sustainable, and innovative growth. We look forward to the awards ceremony and extend our congratulations to all the other finalists !

National Compliment Day is a great reminder of the power of positivity in managing people. In this insight, Tony Bertin , one of our expert employment solicitors , shares how taking a constructive and fair approach to performance management can strengthen your team and protect your business. The Value of Genuine Recognition We all want to feel appreciated for the work we do – but let’s be honest, empty praise doesn’t cut it. Imagine you’re at breakfast: complimenting someone on burnt toast when they know it’s terrible doesn’t help anyone. Instead, focus on something genuine and true, like how great their coffee is. The same rule applies at work. When recognition is genuine and specific, it has real impact. It shows that you’re paying attention, that you value the effort behind the result, and that your praise is earned. Pair this positivity with constructive feedback where needed, and you’re creating a culture where people feel supported, respected, and motivated to improve. How to Keep Performance Reviews on Track Appraisals need to be more than just a tick-box exercise. To be fair and effective, make sure you: Follow a Structure: Use a consistent format for everyone so the process feels fair. Stay Objective: Focus on measurable results and evidence. Be Consistent: Treat everyone the same – no favourites, no exceptions. When things aren’t going well, dig into the why. Is the employee dealing with a personal issue? Are there problems with their workload or team? Asking the right questions and offering support can turn things around. Lessons from Employment Tribunals Our experience with tribunals has taught us one clear lesson: inconsistent performance management can land employers in hot water. If an employee’s performance dips, you need to understand why. Is it something personal? A clash with management style? If a dismissal goes to a tribunal, appraisals are often the first thing examined. How did someone go from “outstanding” to “underperforming” in a year? Without clear, honest reviews and proper records, it’s tough to explain – and even tougher to defend. Tribunals can be stressful and expensive. Solid, consistent performance management saves time, money, and hassle in the long run. What’s Changing in Employment Law Big changes are coming, and businesses need to be ready. The upcoming removal of the two-year service rule for tribunal claims means every performance decision will be under more scrutiny. With probationary periods becoming more important, now is the time to tighten up your systems. Here’s what you can do: Get Clear Policies in Place: A structured, fair appraisal system is essential. Train Your Managers: Make sure they’re confident in giving feedback and handling tricky conversations. Keep Records: Document everything – from reviews to follow-ups – so you’ve got a clear paper trail if questions ever arise. By getting these basics right, you’ll not only protect your business but also create a workplace where people feel supported and valued. Specialist Advice for Employers from Woodstock Legal Services Managing performance isn’t easy, but you don’t have to do it alone. With expert advice from our team of employment solicitors , you’ll feel confident tackling any staffing challenges that come your way.